Privacy Policy for Community Outreach for Healthcare Access, Inc.
Effective Date: January 15, 2025
Introduction
This Privacy Policy explains how Community Outreach for Healthcare Access, Inc. DBA Lynq Health ("Lynq Health", “we,” “us,” or “our”) collects, uses, and shares information gathered from users of our website at https://www.mycoha.org (the “Website”). By using our Website, you agree to the terms of this Privacy Policy. If you do not agree, please discontinue use of the Website immediately.
1. Information We Collect
We collect personally identifiable information (PII) from users who submit inquiries through our Website. This includes, but is not limited to:
• Name
• Address
• Telephone number
• Email address
• Date of birth
• Vehicle and home ownership history
We also collect non-personally identifiable information automatically through cookies, including:
• IP addresses
• Browser type
• Device type
• Date and time of visit
You may adjust your browser settings to reject cookies; however, this may limit your ability to use some features of the Website.
2. How We Use Your Information
We use your information to:
• Provide quotes from our Service Providers
• Respond to your inquiries
• Send informational updates and marketing communications
• Conduct research and improve our services
3. Consent to Marketing Communications
Transactional and Informational Communications
When you submit an inquiry through our Website, you agree to receive transactional and informational communications regarding your inquiry.
Marketing Communications via Automated Systems
To receive marketing communications via automated calls, texts, or pre-recorded messages, you must provide express written consent.
Example Consent Language:
“By providing your phone number and checking the box below, you are providing your express written consent to receive marketing communications from Lynq Health and its partners via automated calls, text messages (SMS/MMS), and pre-recorded messages at the number provided. You understand that consent is not a condition of purchase, and you can opt out at any time by replying STOP to any text message.”
Your consent is not required to purchase any goods or services. Message and data rates may apply.
SMS Privacy Policy
Commnunity Outreach for Healthcare Access, Inc. (“Lynq Health”) is committed to protecting your privacy. This Privacy Policy (the “Policy”) governs how we treat the Personal Information that we collect and receive from you in connection with your use of the SMS Service (“Service”), which we make available to you through a third-party service provider. This Policy is incorporated into our SMS Terms of Service.
By using the Service, you agree to the terms of this Policy. Lynq Health reserves the right, in its sole discretion, to modify or change this Policy at any time with or without prior notice to you. The date of the last update will be posted at the top of this Policy for your convenience. This Policy, and any changes, are effective as soon as posted. Your continued use of the Service following the posting of any changes to the Policy constitutes your full acceptance of those changes.
“Personal Information” is information that individually identifies you, such as your mobile phone number or user/screen name, as well as any Personal Information that you choose to include in messages you send through the Service.
What Personal Information is collected about you
Through the use of the Service, Lynq Health will receive the following information from our third-party service provider: your mobile phone number when you send a text message to us and the text of messages that you send to us.
How Lynq Health uses Personal Information about you
We use Personal Information to (a) provide you with the Service, (b) process and respond to inquiries, (c) improve the Service, (d) if necessary, contact you with important announcements or messages, and (e) conduct research.
Each message that you send through the Service to us is stored on our servers. We retain these messages on our servers. Lynq Health utilizes servers and services owned by third parties.
Disclosure of your information
We will not rent or sell your Personal Information to other companies or individuals. Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. We may use or disclose such information in any of the following limited circumstances:
• We have your express written consent to share limited information for the purpose of providing support to you at your request.
• We need to enforce our Terms of Use.
• We provide such information to trusted businesses or persons for the sole purpose of processing Personal Information on our behalf. When this is done, it is subject to agreements that oblige those parties to process such information only on our instructions and in compliance with this Policy and appropriate confidentiality and security measures. If the third party fails to comply with our terms, Lynq Health is not accountable in any way for any liability or reimbursement.
• We provide such information to third parties who have entered into non-disclosure agreements with us.
• We provide such information to a company controlled by, or under common control with, Lynq Health for any purpose permitted by this Policy.
• We respond to subpoenas, court orders, or legal process, or to establish or exercise our legal rights, or the legal rights of others, or defend against legal claims.
• We believe it is necessary to share Personal Information to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of Lynq Health’ Terms of Use, or as otherwise required by law.
• We transfer Personal Information about you if Commnunity Outreach for Healthcare Access, Inc. is, or its assets are, acquired by or merged with another company.
We may share aggregated information with others without further notice. An example of this would be the number of people who used the Service in a given month or the total number of texts sent in a given week.
Security
Lynq Health takes precautions to ensure the security of your Personal Information, including ensuring that our third-party service providers protect the security of your Personal Information. However, we cannot guarantee that hackers or unauthorized personnel will not gain access to your Personal Information despite our efforts. You should note that in using the Service, your information will travel through third party infrastructures which are not under our control (such as a third-party SMS delivery platform or your carrier network).
Opting In
A mobile user might opt-in by:
• Entering a name, phone number, email address online,
• Sending a Mobile Originating (MO) message,
• Filling out a paper form that includes their phone number, or
• Signing up to be a client of Lynq Health and using any of our services.
Opting out
Lynq Health gives you the ability to opt out of the Service for any reason. You can opt out by texting “STOP” to the number you no longer wish to receive messages from.
We reserve the right to send you certain communications relating to the Service, such as announcements and administrative messages, without offering you the opportunity to opt-out of receiving them.
Children
The Service is not intended for children under 13, and Lynq Health does not knowingly collect information from children under the age of 13.
Children aged 13 or older should not submit any Personal Information without the permission of their parents or guardians. By using the Service, you are representing that you are at least 18, or that you are at least 13 years old and have your parents’ permission to use the service.
Intended audience
Lynq Health requires that users of this service be limited to clients and prospective clients, or their authorized representatives, located primarily in North America.
Questions or concerns?
If you have any additional questions regarding this Policy, please feel free to contact us any time by emailing contact@mycoha.org or calling 407.612.1020.
4. Opt-Out Rights
You may opt out of receiving marketing communications at any time by following these steps:
Text STOP to any marketing text message from us.
Click “Unsubscribe” in any marketing email.
Contact us at contact@mycoha.org.
We will process your opt-out request immediately and ensure that your preferences are honored across all communication channels.
Note: You may continue to receive transactional communications related to your inquiries or existing policies.
5. Information Sharing
We share your information with our Service Providers to fulfill your inquiries and provide quotes. The following sharing practices apply:
With Service Providers
We may share your personal information with insurance providers, brokers, agents, and vendors for the purpose of providing quotes and other services related to your inquiry.
Service Providers may contact you directly using the information you provide. However, they are required to comply with TCPA regulations and must honor your opt-out requests.
With Third Parties for Marketing Purposes
We may share your personal information with third-party marketing partners. You have the right to opt out of having your information shared for marketing purposes by contacting us or using the opt-out methods described above.
6. Social Media Features
Our Website includes social media features (e.g., the Facebook “Like” button). These features may collect your IP address and track your interactions. Your interactions with social media features are governed by the privacy policies of the respective platforms.
7. Digital Advertising and Analytics
We partner with advertising networks to serve personalized ads based on your interests. These networks may collect information about your activity on our Website and other websites over time to serve interest-based advertising.
To opt out of interest-based advertising, visit the Digital Advertising Alliance (DAA) Webchoices tool at www.aboutads.info.
8. Your California Privacy Rights
If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including:
The right to request access to your personal information.
The right to request deletion of your personal information.
The right to request that your information not be sold to third parties.
To exercise these rights, please contact us via:
Email: admin@mycoha.org
Phone: 407.612.1020
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our Website with an updated Effective Date. Continued use of the Website after changes are posted indicates your acceptance of the updated policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Community Outreach for Healthcare Access, Inc.
2750 Taylor Ave., Ste. A-63
Orlando, FL 32806
Phone: (407) 362-7744
Email: contact@mycoha.org